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Sygic Help

How to activate Premium+

Premium+ cannot be activated with a product code. It can only be activated by signing in or by doing restore.

"Sign in" to activate

You can activate your Premium+ by simply signing in in the app on your phone, by following these steps:

  1. Launch Sygic app on your device.
  2. Go to the Menu (☰)
  3. Tap on Profile (Sign up) in the top of the screen.
  4. Select "Already have an account? Log in" at the bottom of the screen.
  5. Use the account, which you entered while making the purchase - Email and password or Facebook account or Google account or Apple account 
    Note: Apple login is not available on Android.

In case you don't remember your password, go to this link, to send yourself a password reset link.


Restore

If your purchase was made through Google Play (confirmed by an invoice from Google) or the Apple App Store (confirmed by an invoice from Apple), you must select the "Restore" option to activate your product.

  1. Launch Sygic app on your device.
  2. Go to Menu (☰) → Sygic Store → Activate/ Restore.
  3. Tap on the "Restore" button.
  4. Ensure that you are signed in to the Google Play Store or Apple App Store with the same account used for the purchase; otherwise, the restoration process will fail.

 

To verify the activation of your product, navigate to Menu (☰) → Sygic Store → "All your licenses" (Android) / "Restore/manage purchases" (iOS). If Premium+ appears in this section, it has been successfully activated.

 

Premium+ is the only product that can be transferred between platforms, so you should be able to activate it on both iOS and Android with a simple login.

 

Not Working? Let us know!

Please submit a request and provide as much information as possible - the more info you provide, the faster we will be able to help you.

This is what our agents need in most cases:

  • Receipt for the product that is not working.
  • Screenshot from the Sygic app Menu → Settings → Information → About, where we can clearly see everything.
  • Screenshot of the Main Sygic app screen after you click on the Menu icon in the top left corner of the screen.